Help & FAQs
How to place an order?
How do I make purchase?
Browse through all our collections: Jewellery, Incredible collection, Wedding, Gifts and once you have found an item, click on the ‘Add to Cart button’ below each item. Review your selection by clicking the Cart link at the top of the page. You can use the ‘Remove from Cart’ link to delete items from your cart. If you wish to continue browsing, click on ‘Continue Shopping’ button. To complete your order, click on ‘Check Out’ button.
Do I need to set up an account to place an order?
YES, you can browse through the collections without creating an account and select merchandise you like. But to buy you need to set up an account which is an easy process.
Register with us and you’ll be able to enjoy the following benefits through your account – Track your orders and review past purchases, save your address and card details so you can shop even quicker next time – Manage your account details, address book and email preferences. To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.
I have forgotten my password what should I do?
If you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.
Product related queries
How should I know the products you sell are authentic?
As this is the official online store of Sogani Jewellers Pvt Ltd, we unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true. Please note that we are unable to comment on the authenticity of any items not purchased from Sogani Jewellers Pvt Ltd.
What size should I choose?
Most rings and bangles are sold by size. Please click here to refer to our sizing charts for further details. A link is found on every product page. We have also provided the actual dimensions of each product for you to compare with your own body measurements.
In addition, our customer care team can answer all your questions on sizing and fit – simply email email@example.com for advice.
Are the colours of products shown on the website accurate?
While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.
How do I know if an item is in stock?
All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email firstname.lastname@example.org to find out if there is a backorder for that item (you will need to be a registered user).
Can I re-order an item that is sold out on the website?
Yes. We do get fresh stock of products that are sold out. Because of our products being hand crafted, it may take up to 3 weeks.
There is an “Order Inquiry” link right next to the Sold Out sign under each product, you can fill in your details and you will be notified via email once that item is back in stock. Please note One-of-a-kind items do not come back in stock.
How to pay?
What payment methods does Sogani Jewellers Pvt Ltd accept?
We accept payments via PayPal. Bank transfers are accepted upon special request.
If you are not able to make a payment via the above listed methods, please send us an e-mail at email@example.com and we will send you options to pay via bank transfer.
Is it safe to use my credit card online at Sogani Jewellers Pvt Ltd?
At Sogani Jewellers Pvt Ltd, your personal online security is important to us. We use the latest SSL encryption technology to store & safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases making it quicker and simpler to shop at Sogani Jewellers Pvt Ltd.
Why do I need to re-enter my credit card details when I add a new address?
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
How do I remove saved credit card details?
THERE ARE TWO WAYS TO REMOVE PREVIOUSLY SAVED CREDIT CARD DETAILS: – Edit or add new shipping or billing address. – During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.
Order and delivery.
Do I need to sign for my order at the time of delivery?
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature and ID proof.
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been dispatched.
Can I add items to an existing order?
Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package you will need to make a new order.
How will I know you have received my order and when will the payment be deducted?
After placing an order, you will get an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
Where is my order?
We aim to dispatch all orders within 3 working days. Once your order has been dispatched you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order.
How long will it take for my order to get delivered?
Orders are delivered within 4-5 working days. Orders are shipped via trusted and secure carriers: Fedex, BlueDart, UPS, EMS – delivery time: 3-4 business days International. Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch
Do you ship internationally?
Yes, we do ship internationally to over a 220 countries via our reputed courier agents.
Is my package insured?
All items are insured from Sogani Jewellers Pvt Ltd against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
What packaging will my order be shipped in?
Your order will be delivered to you in our elegant silk pouches or luxurious red boxes, which not only look fabulous, but make the perfect storage solution.
Q. Where do you deliver?
We deliver to: India and all major countries around the globe. Our customer services team can answer any questions you may have about deliveries, your order or our website. We reserve the right to not deliver an order if we believe the order is not secure, e.g. to a PO Box or communal address. If this affects an order you have placed we will notify you as soon as possible.
Q. I have not received my order, what should I do?
Our delivery options are subject to availability and working days and exclude public holiday. We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.
Q. How will I know when my order been dispatched?
We all like to be kept informed about our deliveries, so when you place an order online with us, we’ll send you an email confirmation as soon as our dispatch team has processed and shipped your order to let you know it’s on its way. We’ll tell you the expected delivery date of your order and supply a tracking number for all deliveries that need a signature so you can see the progress your order has made.
Q. Can you give me an exact delivery time or date?
If you select Express India (Next Day) or our Saturday / Sunday delivery options you will receive an email with the date of the delivery and a one hour estimated delivery window. If you are unavailable at the allocated time you can change the delivery to another day if you have supplied your mobile number. This means that our courier can text you the details when the order has been dispatched.